Customer Support Executive

EMC is a fast growing and leading technology in the fitness and wellness industry.

Our people are our greatest asset and, as an equal opportunities employer encourage applicants from diverse backgrounds to work with us.

We are looking for energetic English-speaking candidates in our customer support department.

Requirement and Qualification:

• BSc degree in Marketing, Business Administration, or relevant field.
• Fresh to 2 years of experience in Customer Support.
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers’ goals, and then craft thoughtful responses to help them achieve those goal
• Tech Savvy – love software, tech and excited to learn new software
• Ability to teach yourself new skills and competencies, and finding answers yourself
• Great problem-solving abilities – assess all options before making a decision
• Exceptional organization skills – you’re used to juggling multiple priorities
• Has a “can do” attitude
• Can work at a fast-paced environment

Responsibilities:

• Know all the ins and outs of the product
• Guide customers through teaching them how to use our software and helping them troubleshoot issues through email and/or call.
• Collate customer feedback and communicate this to the product team
• Communicate clearly in writing to both technical and non-technical people
• Assist with successful on-boarding of new customers
• Advise customers on how to most effectively use the software
• Continue to be friendly, helpful and supportive to customers
• Communicate with customers over email, phone and/or video call.
• Strategize and make data-driven decisions to make our products better
• Build and improve our customer knowledge base and other support materials
• Build and improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes
• Write comprehensive support articles for the web portal

Salary will be offered according to ability & experience.

Applicants should write a BRIEF cover letter giving the following information:

• Current employer (or last employer if not currently employed)
• Position held
• Current salary (or last salary if not currently employed)
• Reason for leaving
• Notice period; and
• When available to commence new employment

Any person applying should have his recent most pay slip with him for the accuracy of our decision.

Job Type: Full-time

Salary: From Rs1,000.00 per month

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Support: 1 year (Preferred)